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![NCT (엔시티) 3RD ALBUM - [Universe]](http://www.evepinkshop.com/cdn/shop/products/009001013874.jpg?v=1638373581)
NCT (엔시티) 3RD ALBUM - [Universe]
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The expected release date is 12.15.21 and it usually takes us 3-5 business days or in certain cases, it may take up to a week to receive the shipment. Please note that this is not a guaranteed time frame as we may receive it earlier or later. Once we receive it, our shipping team will begin fulfillment processing on a first-order, first-serve basis.
Depending on the volume of pre-orders, fulfillment processing could take longer than expected.
Please order with consideration. ALL PRE-ORDER SALES ARE FINAL - NO RETURN / NO CANCELLATION.
IMPORTANT: If you order any pre-orders with in-stock albums, it will be held until all albums are ready to be shipped or picked up at a specific location you choose.
PRODUCT DETAILS:
- Photobook
- Sticker (Random 1 out of 21)
- Postcard (Random 1 out of 21)
- Photocard (Random 1 out of 21)
- Folded Poster
FIRST-PRESS / PRE-ORDER ONLY:
- Poster (Folded or Unfolded)
Since the versions are sealed outside, we can't guarantee different covers of albums. If a customer orders multiple qty, we can't guarantee different versions and possible duplicates can occur.
★ POSTER: You MUST select the UNFOLDED POSTER option BEFORE adding the item to your cart.
- If you choose UNFOLDED then it will be SHIPPED SEPARATELY!
*If an album has an assigned version poster, then that version poster will be sent out along with the same version album. However, if that version poster is unavailable, then a RANDOM version will be sent out.
If you purchase the album with an unfolded poster, please keep in mind that the poster may not be delivered at the same time as your album because it is being shipped separately. If you receive one item but not the other, please allow for 3-5 business days for all items to arrive. If they still do not arrive, feel free to contact us and we will do what we can to assist you!
*** Outbox/case/cover is made for protecting the product underneath. Small scratches, flaws, discoloration, cutout etc. on the outer box/case/cover may occur during packaging/delivery and cannot be the reason for return or exchange.
For in-store pickups, please refer to the in-store pickup policy tab for further information. Prices may vary in-store.
RETURN POLICY
ALL SALES ARE FINAL. NO RETURN OR EXCHANGE. NO EXCEPTIONS.
If you have any further questions, please visit our FAQ page.
IN-STORE PICKUP POLICY
Once your order is ready for in-store pickup, an email notification will be sent to the email address provided at checkout.
- BELLAIRE : Monday - Thursday (11 PM - 7 PM), Friday - Sunday (11 AM - 8 PM)
- KATY: Sunday - Friday (11 PM - 8 PM), Sunday (11 AM - 9 PM)
Processing time:
Once in-store pickup order has been submitted, please allow 2-3 BUSINESS DAYS to be processed and ready to be picked up at our physical store on the dates / hours above.
Once it is ready to be picked up, you will receive a SECOND notification via email. When picking up, please provide a valid photo ID or verify order details such as order number, name on order, or billing address.
We highly recommend customers to pick up within 1-2 weeks of their order being ready for in-store pickup.
